1) Lack of planning on the part of our clients, should not result in panic and emergency on our part. If they didn't plan ahead and give us some lead time, we shouldn't drop everything (including things that are important) so we can do same day or next day turn around for screaming clients. And doing this? Is resulting in emergency and panic on our parts for clients that DID plan ahead.
2) Asking why something isn't done right after you dropped 3 "emergencies" on me? Not helpful. And if I could really tell you what I want to say, I'd tell you EXACTLY why it isn't done.
3) Morale seem low? It could be because you can't say no to clients who want way more than we can provide in the time we have available and we're all freaking out with the overwork.
4) Yes, I deserve that raise. The mistakes you've seen is merely a function of the overload you've piled on. It isn't a reflection of me, it's a reflection of needing to get more done than is fully humanly possible.